Summary
These Terms & Conditions (“Terms”) govern your use of Tobermory Grocery Run (“TGR”, “we”, “us”, “our”) and any orders, deliveries, errands, pickups, and related services (the “Services”).
By placing an order, you confirm you have read and agree to these Terms.
Ontario, Canada
Runs + Cutoffs
Cancellation policy
Fees vs grocery totals
Important: Cancellation policy
Orders may be cancelled online only before the run cutoff time.
Cancellations after cutoff may still require payment of service/delivery fees, or a $75.00 cancellation fee (to discourage last-minute cancellations).
The applicable cutoff time is shown on the website’s run status area.
1) Service description
TGR provides a local-run delivery and errands service. Services may include grocery shopping, pickups from participating retailers, and other errands offered from time to time.
Availability varies by run, time, location, road conditions, and capacity.
2) Eligibility and customer responsibilities
- You must provide accurate contact information, delivery address, and order details.
- You authorize us to contact you using your selected contact method for substitutions, clarifications, delivery issues, or safety concerns.
- You are responsible for ensuring access to the delivery location (gate codes, correct unit/cabin number, driveway access, etc.).
- If a recipient is required for handoff (e.g., restricted items or safety reasons), you must ensure the recipient is present.
3) Run schedules, cutoffs, and capacity
Runs operate on scheduled days with order cutoffs. A run has a maximum number of available slots. Once a run is full or past cutoff, ordering is closed.
Cutoffs and slot availability displayed on the site are the source of truth.
Current cutoffs (subject to change)
- Local Saturday delivery: cutoff is typically Thursday (displayed cutoff time applies).
- Owen Sound Sunday run: cutoff is typically Friday (displayed cutoff time applies).
If the cutoff shown on the website differs from the typical schedule above, the website cutoff applies.
4) Fees, grocery totals, and payment
Fees are separate from grocery totals. Fees generally cover service time, delivery distance, run logistics, and selected add-ons.
Grocery totals reflect store receipts and availability.
- Service/delivery fees: paid via the designated payment link (as provided on the site).
- Grocery totals: paid separately using the designated grocery payment link and receipt totals.
- Surcharges and add-ons: may apply based on order characteristics (e.g., extra store stops, printing services, small-order surcharge).
Order ID requirement
When making payments, you must include your Order ID in the payment note so we can match payments correctly.
5) Substitutions
Store stock changes constantly. You choose a substitution preference at checkout. If you request contact for substitutions, delays may occur if you cannot be reached.
6) Cancellation policy
Cancellation rules are designed to protect limited run capacity and avoid wasted driving/shopping time.
6.1 Cancellation before cutoff
- You may cancel online before the applicable run cutoff shown on the site.
- Online cancellation is available through Live Status using your Order ID.
6.2 Cancellation after cutoff
- After cutoff, online cancellation may be disabled.
- If you request cancellation after cutoff, you may still owe the service/delivery fees, or a $75.00 cancellation fee, at our discretion, based on whether shopping, packing, or route planning has already occurred.
- This policy is intended to discourage last-minute cancellations that consume limited slots.
For clarity: “Cutoff” is the last time you can cancel without triggering the after-cutoff policy. The cutoff time is shown on the website’s run status display.
7) Delivery, drop-off, and risk
- Delivery times are estimates and depend on route optimization, weather, road conditions, store availability, and volume.
- Drop-off preferences may be restricted by the nature of the order (e.g., certain items cannot be left unattended).
- You are responsible for providing accurate delivery instructions and ensuring a safe drop-off area.
8) Restricted items and compliance
If TGR offers pickup/delivery of regulated or restricted items, it will be done only where permitted by applicable law and store policies.
We may require valid government ID and in-person handoff. We may refuse delivery if ID or eligibility cannot be confirmed.
9) Accuracy, disputes, and chargebacks
- You are responsible for reviewing your order details before submitting.
- If you dispute a charge, contact us first to resolve. Fraudulent chargebacks may result in refusal of service.
10) Limitation of liability
To the maximum extent permitted by law, TGR is not liable for indirect, incidental, special, consequential, or punitive damages.
Our total liability for any claim relating to the Services will not exceed the service/delivery fees paid for the specific order at issue.
Nothing in these Terms limits rights that cannot be limited under applicable consumer protection laws.
11) Privacy and data
We store customer profile information and order data to provide the Services, communicate about orders, and maintain records.
You consent to this storage when creating an account/profile and placing orders.
- We use contact details to manage substitutions, delivery issues, confirmations, and receipts/payment matching.
- Uploaded files may contain personal information; upload only what you intend to share for fulfillment.
12) Refusal of service
We may refuse or cancel service where necessary for safety, legal compliance, abusive conduct, suspected fraud, or repeated violations of these Terms.
13) Changes to these Terms
We may update these Terms from time to time. The “Last updated” date above reflects the latest version.
14) Governing law
These Terms are governed by the laws of Ontario and the applicable laws of Canada.
15) Contact
Orders/support: orders@tobermorygroceryrun.ca